These rules govern the procedure for refunds by Infiniko Invest Trade LTD. The purpose of this policy is to prevent conflict situations between clients and the company, as well as reduce the risks of fraud and money laundering, both from clients and third or other parties.
The Company has the right to unilaterally block the entrance to the Personal Account of the trader of Infiniko Invest Trade LTD, suspend all trading activities on accounts, cancel an application for deposit / withdrawal, or make a refund if the source of funds or the Client’s activities contradicts the Policy Money laundering and terrorist financing, and also violates any rules established by the Company.
The company has the right to return funds to the sender if, within a month from the date of replenishment, no trading activity was recorded on trading accounts.
The company has the right, for certain objective reasons and, if necessary, to make a refund of funds received through any payment system, including credit / debit cards. In this case, the refund will be made to the accounts that the Client used when depositing funds.
If the Company classifies the Client’s activities as inappropriate or contrary to the usual purpose of using the Company’s services, where there is a direct, or indirect, illegal, or bad faith intention, the Company has the right to act within the framework of this document without informing the Client in advance.
When replenishing a trading account from a bank card, the Client undertakes not to submit an application to revoke the payment already credited to the trading account to the bank, or to the supplier of the credit / debit bank card, both during and after the termination of using the Company’s services.
If funds are debited from the client, but funds are not credited to the balance of the trading account, the service is considered not rendered. The company has the right to request documents confirming the payment, in order to search for funds. The Client understands and agrees that all commissions and other costs associated with the search for funds are paid by the Client. If the funds were received, but were not credited after the requested documents were submitted, the refund is made by the company within 14 business days. The service is considered to be provided when the funds are credited to the balance of the client’s trading account.
If the Company nevertheless receives a withdrawal of the payment for the transaction, we reserve the right to block the entrance to the Personal Account.
The Company takes all necessary measures to prevent third parties from crediting and withdrawing funds from the Client’s account. Deposit and withdrawal of funds from an account can be carried out only by the owner of this account.
In the event of any claims, the client has the right to send a substantiated complaint to the company via e-mail.
The company reserves the right to change this policy without prior notice